Refund policy

We can only accept goods that have not been opened or used - we define opened as out of its original folded condition. You can also contact our friendly team for styling tips, product information and linen swatch requests, we would love to help! 

Please note that all exchanges and refunds must be communicated within 7 business days of receiving the item.

- Customer will have to pay to ship item back with tracking
- No refunds will be issued on initial shipping customer paid
- Any fees and taxes Q Vita has to pay to accept the package back will be subtracted from refund

Please note that for health reasons, we cannot accept any pillows, duvet covers, sheets and other bedding once they have been purchased so please choose carefully! We also can not accept returns on custom orders. All returns must be made within 14 days of receiving your goods and arrive in AS NEW condition. You will cover the cost to return the item/s. There are also no returns on swatch samples. 

Please message our customer service team if your item is not as described.